1. Warranty Term

12-month standard warranty applies to manufacturing defects from shipment date.

Free DOA replacement is available for claims submitted within 15 days after delivery.

Repaired or replaced parts carry a minimum 3-month warranty.

2. In-Warranty Service

Free repair/replacement, bug-fix firmware updates and remote technical support.

For RMA: customer covers inbound freight; we cover outbound shipping costs. All duties and taxes are borne by the customer.

3. RMA Procedure

All returns require official RMA authorization with SN and fault proof.

Standard processing time: 15–25 working days.

4. Out-of-Warranty Service

Paid repair service is offered for out-of-warranty or artificial damage.

All paid repairs include 6-month warranty for the same fault.

5. Warranty Exclusion

Warranty becomes invalid for unauthorized disassembly, modification, wrong power usage, water damage, physical shock, corrosion, unofficial firmware flashing, altered SN label, third-party compatibility failures and force majeure.

6. Extended & EOL Service

Extended warranty is optional.

Discontinued products enjoy 1-year limited technical and spare parts support after EOL announcement.

7. Liability

Total liability is limited to the original product purchase price. No indirect or consequential losses are compensated.